Refund & Returns Policy

At Unndr, we want you to feel completely confident and comfortable with every piece you order. Our team puts real care into the fit, fabrics, and feel of our products - and we want your experience to reflect that.

Need Help Choosing a Size?

We’re always happy to guide you. Use our sizing tools or email us anytime for personalised fit advice. 98% of customers love how their Unndr product fits them when they use our size guide.

Clothing Returns

For non-intimate clothing items (e.g., pyjamas, outerwear, loungewear), we’re happy to accept returns within 28 days of delivery as long as the item is:

• Unworn with all tags attached

• Unwashed

Once received and inspected, we will process a refund to your original payment method. The customer will be responsible for returning the items to us. Once processed, you'll receive a refund for your original purchase amount minus postage costs.

Damaged or Faulty Items

If anything in your order arrives damaged or faulty, please contact us within 7 days with photos and your order number. We’ll ask you to return the item so our team can inspect it. Once confirmed, you’ll receive either:

• A full refund, or

• A replacement - whichever you prefer.

Underwear (Non-Returnable for Hygiene Reasons)

Because our products include intimate pieces, we’re unable to accept returns or exchanges on underwear once the hygiene seal has been removed or the item has been tried on. This is simply to protect all customers and to ensure every item we ship is brand-new, unworn, and perfectly hygienic.

Clearance Items

We are unable to accept any returns on clearance items unless faulty or damaged.

We’re Here for You

If you have any questions or concerns, reach us at hey@unndr.com. We’re a small team who genuinely cares - and we’ll always do our best to help.